When Can I Receive my items?
Ship To	Estimated Delivery Time	Shipping Cost
United States (ship to AS, FM, GU, MH, MP, PW, PR, VI, AK, HI may take longer)	5 -10 business days	Free
Canada ,Australia	15-20 business days	Free
Germany(Deutschland) , France, United Kingdom, Italy(Italia), Spain(España), Netherlands(Nederland), Belgium, Austria(ଅଷ୍ଟ୍ରିଆ), Czech Republic(Česká republika), Poland(Polska), Sweden (Sverige),Switzerland, Finland(Suomi), Denmark, Ireland, Portugal, Luxembourg, Hungary(Magyarország), Slovakia(Slovensko)	10~20 Business days	Free
Japan(日本) , Singapore （新加坡） , Thailand (ประเทศไทย), Korea （한국）,HongKong ,China(中国)	3-7 Business days	Free
Brazil ,Israel ,Russia (Россия)	9~17 Business Days	Free
Except weekends and holidays. Hope you could understand a little possible delay.

When will my order be shipped?

In most cases, products will be processed and shipped within 48 hours of receiving the order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

How do I track my order?

After your order has shipped, you will receive an "About Your Delivery Information" email with shipping details (Include: Tracking Number 、 shippingMethod 、 Tracking Link)!

At the same time, you can track your order information at this link https://www.hp-battery.com/admin/tracking.php,
We generally update the shipped information within 48 hours

Can I change my order once it has been processed?

Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes.

I need a copy of my receipt/invoice.

Please contact our customer service department and indicate that you need a receipt/invoice. Then we will send you it by mail.