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Shipping Information

What is the shipping policy?

All orders placed at HP-Battery USA (of in-stock items) are processed and shipped within 24 hours Monday through Friday! All orders placed before 3:00PM PST will be shipped on the same business day. Orders placed after 3:00PM PST will be processed and shipped on the next business day.

Orders for multiple items can be shipped in separate shipments upon customers' requests. HP-Battery USA will charge extra shipping costs for orders that are sent in separate shipments.

When Can I Receive my items?

In USA(United States) ------About 5~10 Business Days (By DHL/USPS)
Services in remote areas such as affiliated islands are not provided, military addresses and PO BOX and other email addresses are not accepted; the postcodes for remote areas are as follows: 006-009 PUERTO RICO AND VIRGIN LSLANDS ; 966-969 HAWAIIAND GUAM ; 995-999 ALASKA etc..

Europe (France, Belgium, Czech Republic, Denmark, Germany, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Switzerland, United Kingdom} ------ About 7~15 Business days

Other Country(Thailand , Singapore, Malaysia , Australia , Korea , Canada , Brazil , India) ------About 9~17 Business Days

Except for the countries listed above, we do not accept orders from other countries

Shipping Notes

All shipments will receive a tracking number by mail. All orders in weekends and North American holidays will be processed the next business day. Rates for Alaska, Hawaii, US territories and International customers will vary based on the weight of the order and destination. We will contact you by email/phone regarding for any extra shipping charges.

If you did not receive the email, please check your spam.In addition, you can also contact us by email. We will answer within 24 hours!

Shipping Rate

Unlike many other internet stores, we don't make profit by shipping charges. We only charge actual shipping cost and handling labour fee. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Shipping Rate for Rural Areas/Remote Areas

Due to inaccessibility of some rural areas/remote areas, additional shipping costs might be incurred. We will notify you for any extra shipping cost required.

What is your Backorder policy?

In the event that we don't have one or more of your items in stock, and we cannot get the items from the manufacturer within 2 weeks, we will notify you right away via e-mail and/or phone, at which point we'll let you know how long it will be before we can ship your item(s). If there are multiple items on your order, we will ship out the entire order once all items are in stock. If you would like the in-stock items to be shipped first, please contact us and let us know. Additional shipping costs will be applied in such cases.

All back ordered item(s) will remain on back order unless we are instructed by you to cancel that item(s).